Bugs are bad and we definitely want to fix any issues! Didn’t GIF Brewery used to be called something else? It was, but GIF Brewery is the new name. We’ll try and figure out what is going on. I have a video that isn’t working… Help! Please send us an e-mail with more information on the video. For example, Perian can be used to enable support for AVI, FLV, & MKV files. While GIF Brewery doesn't officially support them, you may want to consider looking into installing Quicktime components that support those file types. GIF Brewery natively supports the file formats & codecs listed on Apple's Quicktime support page.īut I have lots of AVIs, FLVs, WMVs, MKVs, etc. So, what types of files can GIF Brewery open? These files have DRM, which means only Apple's products may play them back. Can GIF Brewery open movie files purchased / rented from iTunes Store? No. Do you offer volume discounts/purchases of GIF Brewery? Sadly, not at this time, but hopefully soon Apple will introduce this feature to the Mac App Store. GIF Brewery Questions Where may I get GIF Brewery? GIF Brewery is available exclusively via the Mac App Store. You may also contact us via email for additional help. Otherwise, make sure the video format & codec are supported by Quicktime. If you are using an additional monitor connected via a DisplayLink device, GIF Brewery is not supported for technical reasons. GIF Brewery is stuck on "Movie Loading.". However, we cannot do this without your help. ![]() We're dedicated to diagnosing and fixing GIF Brewery errors. It will point out any problematic Quicktime components.Ĭontact us via email. If you are using OS X 10.8 Mountain Lion, you can check your sandbox by downloading the free Sandbox Cleaner from the Mac App Store. If you need assistance with this, please contact us. Thus, you should either upgrade the component or remove it. Due to Apple's Sandbox restrictions, older Quicktime components may crash GIF Brewery. The most common reasons for crashes are out-dated Quicktime Components, such as 3ivX, Perian, Flip4Mac, or DivX. New! - Please visit common GIF Brewery issues & crashes. We’ll definitely try to resolve any issues or answer any queries with regards to GIF Brewery. If you cannot find your answer, feel free to contact us. ![]() This is a list of common questions about GIF Brewery. Twitter If you have a question that might have a 140 character answer, feel free to tweet us Asked Questions Second, you can drop by our /ask to send us a question via Tumblr. Tumblr First, Tumblr requires GIFs be under 1MB & less than 500px in width. Tutorials New to GIF Brewery? Check out our tutorials for a quick and easy guide to getting started with creating GIFs. While you wait for a reply, check out the following links which might just have your answer already. We'll try to reply as quickly as possible. Support E-mail Our inbox is always open for supporting fellow GIF Brewers.
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